Our Commitment
Last updated October 23, 2026
Before you call, it is fair to know exactly what is being promised. Four things, each one about this service rather than about anybody else’s work.
Someone answers, at any hour
Any hour, any day: the line is answered. A burst pipe at 2am is the ordinary case for this trade, not the exception.
No charge for the call or the connection
This service is free to the homeowner. You are never invoiced by this site — the only money that changes hands is between you and the contractor you hire.
You are connected to a local independent contractor
Every contractor on the other end of this line is independent, holds what Missouri requires for this work — which in some trades is a licence and in others a registration — and serves O'Fallon and the towns around it. Ask to see it, and the insurance certificate with it.
A poor fit is fixed by one more call
You are not stuck with the first name you are given. Call back, say it was not a fit, and ask for another. That is what the line is for.
The part this service cannot promise
None of the above is a warranty on anyone’s workmanship. The contractors are independent businesses, not employees of this site, and the work you agree with one of them is a contract between you and that contractor — its quality, its price, its schedule and its guarantee are theirs to give and yours to hold them to.
The full disclaimer is on the disclaimer page.